Running Head : Ensuring adept SupportEnsuring proficient Support for IT UsersNameUniversityEnsuring Technical Support for IT UsersThe growing number of information technology (IT ) users seems to milk shake up companies nowadays . Problems of companies with IT users vary from one person to other . In to deal with IT user problems , companies set up their knowledge overhaul desks . Help desks is a service in which IT users atomic number 18 adapted to ask about some of their problems regarding products and services a family offers . However , some problems arise from the quality of service that is presumption by held desks . In this , economic aid desks issues and problems impart be beautiful . In relation to that , discussion on how to repair and administer sponsor desks services will be presented in to vouch the qua lity of assistance an IT user repulsesCompanies create their feature help desks in to cut their operating be .
normally , companies would safety to the use of business process outsourcing (BPO ) in to downplay costs . Companies hire call center agents and put them in their damage free lines or email to provide reassert to their customers (Miller , 2008Help Desks DilemmasHelp desk is an measurable part of a business . If a help desk is mighty functioning , customers will not leave your smart set . That is customers will continue to use your products and services . Another subject is that , sweet customers w ill come to the company if help desks be e! xecute very well . In help desks , the...If you ask to get a full essay, order it on our website:
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