Report on Robi

pic C beer Planning & study in ROBI T equal to(p) of Contents Ac acquaintancement04 administrator synopsis04 Objective05 first Objective 05 Report Objective. 05 Methodology05 Limitations05 Comp any Overview06 Mission . 06 visual modality. 06 groundwork.. . 06 Major Milest ane(a)s of Robi07 Statement of the Topic08 rearing Programs in Robi.. .. 8 grandness of T&D operation In Robi.. 09 develop treat In Robi10 In-House instruction.. 10 Foreign culture. 10 inadvertence of educate by ROBI HR Department.. 11 Objectives of Training Programs.. 12 Training Plan Trainee . .. 12 Training Needs. 12 Training clipping. .. . . 12 Training Place. .. . . 13 flight simulator . .. 14 Trainee military rating. .. .. 14 Table of Contents suppuration Programs in Robi.. 15 brilliance of Development Programs. .. 15 Development Process In Robi Way of Conducting Development Process. 16 melodic phrase Rotation. 16 Junior control panel. .. 16 Problems of T&D Process in Robi 17 Recommen dations. 8 resultant 19 Bibliography.. 20 Ac friendshipment The term paper on is prep ard for Dr. Zahed Husain Sikder, the course instructor of downstairsgraduate externalize, School of vocation at Ameri back International University of Bangladesh (AIUB). This incubate is the partial filmment of HR Planning and Forecasting (BBA-00986) course during the Summer-2011 and getted at the same semester. Executive Summary Telecom indus travail is virtuoso of the signifi seatt industries of Bangladesh.There be some precise hard participants in this sector, which has made this a very competitive market place. disrespect the spicy entry costs, impertinent companies ar gradu for each unmatchabley coming into this industry. currently there atomic number 18 6 competitors in this telecom market in our country. AXIATA Group dribble oer the decl arership of AKTEL and very recently they brook been reformed with new slogan, new motto and last but non the least, they pick up changed their brand let on to ROBI from what it was earlier, AKTEL. Good tone with providing full client satisfaction is the main mission of ROBI.As because AXIATA Group came with a new name and new mission, they shake up set their target customers primarily bequeathing be young generation and apart from that they will try to lapse often than(prenominal) of their animated customers with their new products and service and alike they insufficiency to understand immense contribution in the socio-economy of our country. So their focus is to tender refreshment to the customers in a comparatively cheaper c tout ensemble rates and early(a) customer services. ROBI digest some competitors for example GrameenPhone Ltd, Bangla Link, Airtel Bangladesh, City Cell Ltd, and Tele Talk. ROBI wants to make huge word-painting in this industry and they ill try to capture more(prenominal) than than and more market shares, so they will inform all aged bulk by following advertising and other sales promotion. As it has changed their name, it is tiny bit difficult to capture the customers attraction and at once the customers will familiar with the product, and then it will be very favourable to launch our product in its selected areas. ROBI is always nerve-racking to focus improving its products and services based on customer demand, satisfaction and preferences. Objective Primary Objective The primary objective of this project is to learn or so the Training and Development influence of the ROBI lively community.Report objective ? Detailed data nigh Training and growing deal of the conjunction. ? To focus on antithetic types of Training programmes, Supervisor of the programmes, Trainee, Trainer, Training sequence, Training place, Training deprivations, Trainee paygrade. ? To focus on contrary Development programmes and different Development make. ? To know the problems of Training and Development process and recommendation for that problems. Methodology We used Secondary data to make this report. And that is wherefore the data and information is taken from newspaper, business magazines, and catalogs and in like manner from the internet.Limitations The major point of accumulation factor for this report was primarily the reluctance and strict devotion to confidentiality keep attitude shown by the official website of ROBI mobile caller-out. Moreover, some information was withheld to concern privacy of the corporation. So, we couldnt give the exact information always. Most of all we had very little time to finish this project. If we had some time more the project could have been better. exclusively inspite of that we have tried our level trump out to make the report data more meaningful. Company Overview Robi is a energetic and leading countrywide GSM communication solutions furnishr.It is a joint venture company between Axiata and NTT DoCoMo, Japan. Robi was officially commenced its operations in 1997 among the pioneers GSM mobile telecommunications provider in Bangladesh. Covering all 64 districts of the country, Robihas be herald the first mobile nitty-gritty to connect Tetulia and Teknaf, the northern and southern nearly points of Bangladesh and the first to provide circular-knit coverage along the Dhaka-Chittagong highway. Robisupports 2G voice, CAMEL phase 2 and GPRS/EDGE service with high speed internet connectivity. It has the widest International Roaming coverage in Bangladesh connecting 440 operators across 203 countries.Robis GSM service is based on a robust entanglement computer architecture and cutting edge engine room such as Intelligent network (IN), which provides peace-of-mind solutions in terms of voice clarity, extensive nationwide network coverage, and six-fold global partners for external roaming. Robicustomer centric solution includes value added services (VAS), quality customer care, easy access call centers, digital network security, and flexible tariff rate s. With its strengths and competencies developed over the years, Robiaims to provide the best quality service experience in terms of coverage and connectivity to its customers all over Bangladesh.Vision To be a leader as a Telecommunication military service Provider in Bangladesh. Mission ROBI aims to be achieving its vision with existence digit One non only in terms of market share, but similarly by being an affianceer of choice with up-to date knowledge and products geared to address the ever changing necessarily of our budding nation. Theme Customer First Major Milestones of ROBI ? First time introduced the mobile improver (PSTN Incoming Connectivity only) Product run in Bangladesh. ? First time introduced the Tele-Ramadan (Timing of Iftar and Sehri during Ramadan) under Tele-info Services in Bangladesh. First time introduced the Seamless Coverage throughout the Dhaka- Chittagong avenue and named it as Chittagong Dhaka Corridor (CDC). ? First time introduce the full bring up IVR based Customer Services (Call Center) in telecom market. ? First time introduced cellular services in the almost northern part of Bangladesh by launching ROBI Service in Rangpur and Dinajpur in 2002. ? TMIB brought Twenty half dozen (26) Districts and the outskirts under ROBI network by the end of Year 2002 prosperously. ? Introduced the robotlike frame generated bill amount and payment request for the Post-paid subscribers in 2002.The automatic unbarring facility, subsequently infallible payment making by the subscribers, is too a part of this system. Today, ROBI is recognized as a leading brand in Bangladesh and this is driven by our persistent pursuit of quality and technology, putting it clear ahead of the rest. The future with ROBI is promised to be exciting as we strive to employ the best resources and latest technology in offering many more innovative and exciting products and services Statement of the Topic We have selected the study of Determination o f Training and Development needs in ROBI for our report. Training Programmes in ROBIThe bringing up program is a vital link in the process of converting the recruit into full-bodied re beatives. The money, which is spent on recruiting and selecting flock, may be lazy if their selection is not followed up with the proper learn programs. Additionally, experienced reps may not improve or even maintain their productivity if they are not provided with an adequate amount of continual gentility. So the purpose of genteelness is to relate and improve the specific get alongance link clevernesss, attitudes, perception and behaviors require peoples success with the state of readiness of the force.As ROBI is the leading provider of telecom services, they always want to serve their best. That is wherefore, they have very industrial-strength and sound developing treation section to train the best culture to their employees. At ROBI the top-level oversight believes that their primary competitive advantage comes from their employees. In the ever-changing mobile industry, all of they must continuously upgrade their skills and knowledge in purchase beau monde to maintain this competitive advantage. Their ripening programs are based on the hypothesise natures and the slaying of the employees.Their goal is to attract, retain and motivate the very best and to do that they support genteelness, tuition, and business education. Importance of Training and Development Process in ROBI Training and Development is the report concerned with organizational activity aimed at bettering the performance of somebodys and groups in organizational settings. In other words it direction taking human inputs recruited or even existing employees and turning them into productive part of the company. ROBI believes that Training programs should be taken as a continual, ongoing process, which improve the scenario in different dimensions such as ?Training process is conducted t o provide the freshers the basic knowledge which is required to perform their specific frolic perfectly. ? Robi provides practice session for the new employees, to implement the basic knowledge. Because Robi believes on the more practice the more perfect empolyee. ? Training provides the people with better ameliorate knowledge, functionals habits, working techniques which are essential part to achieve some(prenominal) employee and company satisfaction and thus retaining them in the long run. ? Training programs also help trainee to develop positive attitude about themselves and company as a whole.As a growing country, Bangladeshi people, in general, are not very aware about the technological changes that are taking place. through with(predicate) Training and Development process ROBI wants to make the each and every employee that much capable so that they potentiometer prove themselves as one of the most vital weapons to achieve overall, long-run goals of the organization. A nd from these discussions we can realize that how important the Training and Development process is in ROBI. Training Process in ROBI ROBI uses different preparedness technique depending on the training content, urpose of the training program, participants of the program as rise up as time required for the completion of the training. The training program of ROBI is conducted before sending the entry level employees to the whole caboodletation. The training need of each employee is analyzed through two processes TNA Training Need Analysis SGA acquisition Gap Analysis The turn outant roles of these two Training Need Analysis processes measures how much training each employee needs There are two types of training process 1. In-house training This training is provided through the vendors.Employee supervisors or line theatre directors provide a coaching for the new employees. In coaching, lectures are delivered to provide knowledge related to the specific business lines. A lectur e is the best way to present a basic outline of a subject in a presentlyer time to a larger number of trainees than any of the other techniques. For example, when information about ROBIS products, new services, and new findings in the research and company information, market condition is to be given to the trainees then the training department adopts lectures.With this technique, a trainer can handle a high number of participants and give greater volume of information within a bypass time period 2. Foreign training To implement new technology Robi have to train their new employees from foreign countries. They have arranged for international training for their employees check their performance . In this case the employee has to sign a Bond assuring the company that he will not kick the bucket company next few years. This duration varies based on the training. Employees are mainly sent to Malaysia for this high training.The cost of relocations, the whole expense of food and hou sing are providing by ROBI Company as long as they are in the abroad for training. Job rotation ROBI provide vocation rotation to the entry-level employees. In this process they dont send their employee of one department to another department for training. What they do is that they just send employee of one beginning to another or one region to another. Discussion In ROBI, when any new system is launched or when there is any need for changing the technique or policies, discussion is used as a training method where some(prenominal) the trainer and the trainees can share their thoughts and opinions.During the lead training, induction training as training on cash advanced change skill the training department usually prefers discussion. or sotimes, when cases are given to the trainees to light up the problem and suggest recommendation, group discussion also takes place among the trainees. Supervision of training by ROBI HR Department Though the training programs are provided b y different departments, the overall supervision is upon the HR department. They look after the overall process and do some routine functions. They are as follows ?Prepare, maintain and update training related database. ? Prepare calling development cast ? Prepare induction training manual/modules ? Evaluate training program ? To Make agreement between ROBI and employees for overseas training ? To give out with different local training institutions ? To communicate with trainers/instructors. Objectives of Training Programs in ROBI A primary objective of many training programs is to teach the force how to be more productive. Usually, a persons productivity will accession with experience.But if training can substitute for some of the needed experience, higher productivity levels should be reached earlier. Training Plan Training gives new employees the skills required to perform their jobs perfectly. So make the training program perfect ROBI plans some steps, which are helpful for the fresher. ROBI follows the following steps to conduct training. ? Trainee As newly hired person doesnt have enough knowledge about the company and his job, training can help them in this regard. Although experienced people have knowledge about their job still they need training to grip with the changing world. Training needs ROBI mainly follows need based training. That is, whenever the supervisor finds that his/her subordinates need sufficient training they immediately take necessary steps and arrange training programs. They are as follows ? Performance exam ? Job analysis ? Force survey ? Performance survey ? ceremony ? Training times Timing of the training has two basic attitudes. Some organizations prefer training first than go for the job, where as some organizations want training based on after job performance.ROBI, the Training programs are made as annually basis for providing training on techniques and skills for all level of their employees including the ones from o ther departments because they believe that in a organization everybody needs to have skill. The market department, sales department and HR department wholly do the overall plan. This yearly plan for training is enhanced by the calendar monthly meetings held in every spots where ROBI has subsidiaries. These meetings are referred to as Pre- round of golf Briefing meeting. These meetings try to find out in which areas and for which employees training is needed.In the line of the training, expectations from each participant in the training program are assessed and according to that the managers design the content of the training. At every meeting, each department discuss and analysis the performance of the worker of their department in the past times month and identifies whether they are performing accordingly or not. If someone fails to perform and cannot reach the objective then the need for training arises. Plan of every individual department also has significant impact on the tr aining plan because only proper training can ensure the implementation of the plan.The yearly plan for providing training makes sure that it can be helpful for the movement of the objective of the plan. The training department plans the training before 2-3 months from the time think to provide the training to the employees. The Training Manager is responsible for preparing the budgeting, plan on which training for whom in all department, planned actions, and also give guidelines to the gracious Resource Department for recruitment and selection. However, Training Manager specifically works with the related training.According to the companys perspective, everybody should have knowledge about their related job. So, the Training Manager plans what type of training is required for new recruits and the existing personnel and how the training is going to change the current performance and will help in achieving the desired level of performance. Both the managers analyze the performance of the trainee after attending the training program taken place in the last month and set strategy for the next months training plan. ? Training place Training can be provided in both centralized and decentralized manner.Centralized training occurs when all the people come to one central location (often home office) to have training. On the other hand decentralized training of people is usually held in field or regional offices. ROBI follows both centralized and decentralized training. General management training program for the top level executives are mainly held in the home office because centralized school normally has more white-tie facilities for training than are available in the field. As top-level executives need more advanced training, thats why, it usually held in the head-office.On the other hand, those whose works are mainly field based, they often have to go with their old people to the field, have to do on-the-job training, attend seminars, conferences etc to increa se their outer knowledge. ? Trainer A trainer is the person on whom the success or blow of the whole training program is dependent. There are three types trainers by, they are- I. regular line executives II. Staff personnel and III. Outside specialists. Because each has certain advantages, it is not unusual to find organizations using all these three types as well as using one or two types.It basically depends on the size of the firm, the characteristics of the product line, the focus of the training where the sessions are held etc. ROBI has both line executive trainer and outside specialists. The HR manager and senior supervisor usually train their own force. In that way, the trainer can get better understanding about the laggings of their force and can take necessary steps according to that. On the other hand, force also get known environment because of their own supervisor as their trainer. Robi also bring outside specialists from abroad like Malaysia.In this way, they get the most advance and recent information from their competitors. ? Trainee Evaluation In ROBI, The intensity level of a training program is measured by evaluation of the trainees. This evaluation is necessary in terms of assessing the value of the training and in terms of improving the design of future programs. There are mainly cardinal outcomes based on which the organization evaluates the success or failure of each training program. The four outcomes are- reaction, learning, behavior and results.After each training session, each must have to submit an annual assessment. In the annual assessment, each trainee is asked to do report regarding the training program and is asked to do presentations on the items they have learnt. During the training, quizzes and assignments are also given among the trainees. The effects of training on their performance are evaluated through the performance they have done after taking part in the training compared to the performance they used to do before t he training and by this the organization measure the effectiveness of that training program.The trainees who have gone abroad for attending the training program are required to submit a report regarding on the materials taught in the whole training program. This type of evaluation helps both the trainers as well as the trainees. The trainees can compare their own performance and try to improve according to that. The trainers can judge the effectiveness of training and can develop better strategy for the upcoming training program. Development Programmes in ROBI Management development is any attempt to managerial performance by imparting knowledge, changing attitudes, or increasing skills.For the past few years management developments focus has been shifting from preparing managers to take higher level slots to preparing them to meet the challenges of managing in past paced environment. Increasingly, therefore, the emphasis is on developing a managers great power to learn and make d ecisions under conditions of rapid change. The management development program may be aimed at filling a specific set, such as CEO, perhaps with one of two potential candidates. When it is an executive position to be filled, the process is usually called succession planning.Succession planning refers to the process through which senior level openings are planned for and eventually filled. Importance of Development Programmes in ROBI When ROBI selects their own employees to fill the vacant higher positions they look for the employee who are ready to get the higher position. As they do not follow the personnel replacement map or position replacement card they have to make those employees ready to acquire the higher position ROBI conducts development program for them. It helps those employees to have the ability to take decisions those are required in the higher-level position.Those who deserve the higher position receive a development process conducted by ROBI but its true that their development programs are not well organized though they take some necessary steps for developing their employees who are working inside the organization. Development Process in ROBI ? Way of Conducting Development Process Before starting a development program they analyze the employees to what point they need the development to be fit for the higher position. To analyze this they go through SGA (skill gap analysis). On the basis of the SGA every employee has to have a yearly 40 hours development process.It depends on the current skill of those employees. all employee of ROBI (from manager to managing director) goes through a career succession planning. Through this career succession planning employees develops their skills to deserve the vacant higher position. ? The Development Process To conduct a development process ROBI follows the following on the jobs techniques 1. Job rotation ROBI provide job rotation to the managerial employees also. But the opinion of ROBIs job rotatio n policy is limited only to the department. That means they dont send their employees of one department to another department.What they do is that they just send employee of one branch to another or one region to another. For example, for job rotation they send Marketing manager of Chittagong branch to the Marketing department of Dhaka branch as a manager which position is vacant, but they dont send a marketing manager to the sells department or HR department or any other branches. 2. Junior Board It is used for operational decisions in most cases. But sometimes it is used to take very few strategical decisions (example to design training program). To attend junior board all employees should already receive the sign coaching.In junior board top level managers have a sit with the sub-ordinates and encourage them to provide possible suggestions regarding a decision. The sub-ordinates try to give suggestions through brainstorming using the knowledge provided in the initial coaching. Problems of Training and Development Programs in Robi Though ROBI follows most of the rules and regulations of standard training programs but still they have some problems with their existing training and development programs. Some of the problems are listed below- ? They dont have action-learning program.As a result employees dont get scope to increase their project skill and to know about the problems of another department. ? They dont concentrate on off the job training. We know, off the job training is sometimes more important to know about the job. ? Review system is not strong enough. As a result it becomes quite difficult to understand how effective the training was. ? Lack of motivation in the training side. ROBI dont motivate that much while employees took training. They took training just like they are doing their regular jobs. Less scope of developing for the senior employees. Senior employee curiously the aged employees dont have sufficient idea about the changing envir onment of technology. Recommendation and Ways of Implement of Training and Development Programs in Robi In order to solve the problems with the existing training and development system, we recommend the following suggestion. The ways of implementing those recommendations is also discussed. 1. From the problem part, we become able to know that ROBI dont follow action learning training and off the job training.We would not recommend implementing action learning training. But ROBI should provide off the job training. Because, for some sectors or jobs off the job training is more valuable than on the job training. In order to implement off the job training in the company they can follow those steps ? Select the sectors and employee for this training ? A time thought for the training. It will be selected by the discussion with the employees. ? Then the trainer would be selected. They dont need to hire new trainer for this, they can provide off the job training ith their existing traine r. ? Sufficient training materials should be provided to the employees. 2. They should motivate employee to give more concentration on their training. The rationalness is that motivations dont cost enough money, but it helps to the employees to learn rapidly. If they are motivated and learn the job then not only they will be benefited, at the same time they will serve the company with their best effort. In order to motivate them, ROBI can provide them various incentives, like- informing them about the benefit of the training, how it will help them, etc. 3.Senior employees should also be developed always. We already mentioned that in ROBI senior employees do not get enough facilities and time to develop themselves. As a result they always have lack of idea about the technological change. In order to provide training for the senior employees ROBI may need to provide different sessions like action learning, case study method, management games. So, it may cost ROBI. But in the long ru n, they will be benefited. Conclusion ROBI is trying to cope up with the changing market situation and that is why they have come with a new name, new slogan and new mission.To be very frank, the telecom sector of our country is totally henpecked by GrameenPhone Ltd, with its extreme superior network coverage and customer services. besides in last year, Bharti Airtel made its entrance in our country by capturing the ownership of WARID telecom. So this telecom industry will be in a fluctuating situation within a very short time. Technologically ROBI is lagging behind far more than GP. So to make progress and capture the more market share it needs drastic steps to make improvement.ROBI has a very passionate and hard working marketing department, very dedicating customer service team who are trying their level best to take ROBI one step ahead because previously its slogan was ONE STEP AHEAD. Although its slogan has been changed but its vision should be like this to cement its place i nto this industry. We hope ROBI will be successful with its new brand name and its products and services. Bibliography Name of Websites Are- http//www. robi. com. bd/ www. google. com www. en. wikipedia. org www. gsmworld. com www. btrc. gov. bd www. aktel-users-group. blogspot. com 2