Effect of Employee Satisfaction of Driving Customer Satisfaction Essay

Its common experience when plurality feel great about the stupefy where they work they provide better node service Dick Clark, aggroup leader of Financial services at MonsantoCustomer enjoyment is the important aim of every institution running a business everywhere. motley level managers consider the importance of guest atonement and filter out to headspring this issue to the lower levels that arrive at direct contact with the clients. Those front-line employees should be at ease themselves in order to deliver customer value. (bulgarella, 2005). Some researchers and business pi unityers went only to include employees as internal customers whom they seek to satisfy their needs in order to make sure that they will do the same with the orthogonal customers (Harrison, 2003) and this highlights the direction towards the study on the employee satisfaction and its performers.In Egypt, employee satisfaction should be unmatched of the most highlighted topics in every busine ss field and should lay down wider interest day after day. The emphasis on these kinds of studies will suspensor improve the service standards and, consequently, raises the satisfaction levels of employees and external customers of any organization. From this perspective, the researchers decided to look into the sense of life victimization and its effect on employee satisfaction (Research1 or R1). The second part of the research will be devoted to stones throw the effect of employee satisfaction on delivering customer satisfaction (Research2 or R2). The important research questions are designed asQ1 How can the sense of race development affect employee satisfaction? Q2 what is the effect of employee satisfaction on customer satisfaction? HypothesesH1 Sense of calling development has an effect on employee satisfaction. * Components of career development on this research paper are * Quality of Employees Lives.* sociable and frugal piece to orderliness.H2 sense of employee satisfactions affects Customer satisfaction. R1 The relation between sense of career development and employee satisfaction. When the researchers decided to define employee satisfaction, they called back the definition of the record satisfaction from the dictionary and it was found as gratification of an appetite and cheer (Wilson accomplishment, 2006). rapture researchers can never ignore Maslows human satisfaction pyramid that starts with physiological needs, safety needs, social needs, self-esteem and self-actualization needs (Parvin, 2011) Scholars modify in their definitions to employee satisfaction Reilly defines job satisfaction as the feeling that a worker has about his job or a general strength towards work or a job and it is influenced by the perception of ones job. (C.R.Reilly, 1991).Some employee-satisfaction theories depends mainly on the individual factor or the employee himself employees objectives, age, social status, gender and education level have the major i mpact on determining the degree of his satisfaction and inscription in his job (Ann, 1992) while opposites, such as Alan Witt, go in deeper analysis to study Fit or Lack of Fit or the Want-Have Dilemma between the employees requirements and the organizational offerings (Ann, 1992) Papers agree on a main drive for employee satisfaction in any organization employers must work on enhancing the sense of career development for their employees. However, career development itself is a broad concept that needs to be clarified. Sears delimit career development as the total group of physiological, sociological, educational, physical and economic factors that direct the individuals career (Patton & McMahon, 2006). This definition classifies the components career development to1. Physiological component2. Sociological component3. Educational component4. physiologic component5. Economic componentWhen going to a deeper practical definition, callings England, one of the most recognized organi zations in career guidance industry that has a wide variety of partnerships with various associations (Careers England, 2012), defined career development as follows Career development is the lifelong process of managing progression in information and work. The quality of this process significantly determines the nature and quality of individuals lives the kind of people they become, the sense of purpose they have, the income at their disposal. It also determines the social and economic portion they make to the communities and societies of which they are part (Careers England, 2012)This definition analysis Career organic evolution terminology to the following components * Quality of individuals lives * Social and economic contribution to societyWhen linking both definitions together, the researchers can identify the main components of career development to devil main categories1. Quality of individual livesa. Salary paid to employeesb. working conditionsc. physiological and safet y needsd. the purpose they have2. Contribution to society* Achievements and contribution to society economically and sociallyR2 the relation between employee satisfaction and customer satisfaction.To measure the degree of employee satisfactions effect on customer satisfaction, the meaning of customer satisfaction should be clear for the researches and the readers A comp definition of customer satisfaction in terms of pleasurable fulfillment is given by Oliver (1997) satisfaction is the consumers fulfillment response. It is a shrewdness that a product or service feature, or the product or service itself, providing (or is providing) a pleasurable level of inhalation-related fulfillment, including under or everywhere fulfillment (Siskos, 2010)According to an exhaustive review of Yi (1991), customer satisfaction may be defined into 2 basic ways either as an outcome, or as a process 1- The first approach defines satisfaction as a final situation or as an end-state resulting from th e consumption experience. 2- The second approach emphasizes the perceptual, evaluative and psychological process that contributes to satisfaction. (Siskos, 2010) (R2) will try to measure the degree of dependence of both factors on each other through surveys with employees and customers.BibliographyAnn, M. (1992). A STUDY OF THE RELATIONSHIP. SOUTHWEST TEXAS STATE UNIVERSITY, Political Science. Texas The digital Library. attia, s. (2008). Healthcare quality and moder. emerald insight, 3. bulgarella, C. (2005). Employee Satisfaction & Customer Satisfaction. Guide Star rerearch. C.R.Reilly. (1991). organizational Behavior. Annual Review of Psychology,pp. 427- 458. Careers England. (2012). MAKING A POSITIVE IMPACT. Careers England. Careers England. Careers England. (2012). Why Career Development Matters. 1.Harrison, C. (2003, 11). Turning Customer Service Inside Out Retrieved 10 1, 2012, from expressionsofexcellence.com http//www.expressionsofexcellence.com/ARTICLES/InsideCS.html Parvi n, M. (2011, December). FACTORS AFFECTING EMPLOYEE JOB SATISFACTION OF PHARMACEUTICAL SECTOR. Australian Journal of line of work and Management Research, 1, 115. Patton, W., & McMahon, M. (2006). Career Development and Systems Theory. QueensLand university, Faculty of Education. Rotterdam Sense Publishers. Siskos, E. G. (2010). Customer Satisfaction Evaluation. Greece Springer Science+Business Media. Wilson Learning. (2006). Redefining employee satisfaction business performance, employee fullfilment and leadership practices. Edina Wilson Learning Inc.